Returns & Exchanges
What is your returns policy?
Each order is custom made and printed on demand, therefore we do not accept returns unless there is a printing / quality issue. However, we hold your order for 12 hours after it is placed to allow for any necessary changes to shipping addresses or item sizes and colors, just email us within this time limit.
In the rare event that an order is shipped with a defect, we will offer a free reprint as soon as possible.
If there is a defect and the customer does not want a replacement, a refund will be provided.
Have more questions?
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted / damaged /defective items must be submitted within 14 days after the delivery date. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
My order has been returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being un-claimed at customs or the post office or refused/returned by your end customer. You will be notified once the order arrives back at our facility. We would advise contacting your end customer to determine how they would like to proceed and contact us with an updated address if you wish to have the product re-shipped. New shipping charges will be applied for orders that have been un-claimed at customs, returned by your customer, or had an incorrect address originally provided.
What if the product is damaged in the post?
The customer support will ask the customer to send a picture of the damaged product and will offer a reprint of the product (no additional fee will be applied).
Note: Please email us with a picture of damaged item and we will make it right for you. (also order ID and email)
What if the product is lost in the post?
If your package is lost in transit, no worries! We will reprint and resend it once the estimated time for delivery is exceeded (15 working days after the shipping date), without any additional fee.
Lost delivery: We use UPS/USPS for shipping, the items will be tracked based on their provided tracking number. Therefore, if items is stated to be “delivered” but you did not receive it, we cannot refund orders but we will reprint and resend a replacement.
Failed delivery / Package be returned: Most likely the package was returned due to an undeliverable address. We will contact you once the order arrives back to our facility. In order to have the product reshipped, kindly provide us with another correct shipping address and pay shipping fee of $5.50 then we will complete the order.
What if the client’s address was wrong?
Usually, the package is sent back to the return address. We will contact you to have an updated address when we receive the item back. However, whether the package is not return to the sender, Greatteeforme and Teezily+ cannot be held responsible for an incorrected address.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us or email us at [email protected]
If we haven’t been clear enough in everything we stated above, please do not hesitate to contact us or email us at [email protected]
Our job is to always be at your disposal and to keep you satisfied.
Have more questions?